FAQ

When should I expect my order?
FreshFruit works closely with CourierPost to ensure overnight delivery is completed on or as close to your preferred delivery date as possible. Since we do not deliver or dispatch during weekends, preferred delivery dates are from Tuesday to Friday. We aim to deliver your order on your preferred delivery date however due to circumstances outside our control this may be one or two days either side. 

What time will my order arrive?
Delivery is completed by 11am to 90% of urban locations. Should your delivery not be completed by 11am, please follow up on the track and trace information provided by calling the courier directly. Please note that prior to Christmas, couriers are extremely busy and delivery may not be until the afternoon.

If my order is delayed does this mean that my fruit is old?
No, all fruit is packed fresh each day, tracking with the couriers will show any obvious issue and we recommend following up with CourierPost on 0800 COURIER (268 743) to ensure there are no unnecessary delays. Typically delays are due to weather affecting supply.

Where do you deliver to?
We deliver to all urban residential and business locations throughout New Zealand. We do not deliver to PO boxes. If the recipient is not at home on a selected preferred delivery date or has provided an invalid address, FreshFruit cannot accept responsibility. We will always do our best with what is within our control. During special promotions, we may restrict delivery locations such as Auckland only.

What do I do if I am not happy with the quality of my order?
Our fruit is triple checked for quality; we have strict quality assurance control however if something does slip through, please take photos of the issue and contact us at info@freshfruit.co.nz. If the quality of product received is of a standard we deem defective we would like to hear feedback as it is appreciated so we can improve our service to you the customer. We will meet our obligations under the Consumer Guarantees Act to provide a re-delivery or refund on a case by case basis. We require notice and photo evidence of a defective box of fruit within 48hours.

What happens if I used the wrong address?
Please attempt to use our address validation service on our order form - should you avoid this process we will not receive delivery details and as a result, your item will not be delivered. It is your responsibility to check all details on your order confirmation including your delivery details/information - should an address not be available or invalid please contact us immediately so we can update your address supplied.

Will I receive an order confirmation?
Yes, you receive an order confirmation email the moment you have completed your order online. Should you not receive an order confirmation email please contact us by emailing info@freshfruit.co.nz as we need to ensure you have used the correct email address. This is important as you will receive order confirmation, dispatch confirmation, track and trace via courier and updates to your email address. Please take care when typing your email address.

How much is delivery?
The cost of delivery is included in your purchase price, we do not add-on hidden costs such as packaging and handling. All prices are in the NZD and are inclusive of any Goods and Services Tax (GST). You will not be charged additional fees to process your credit card, we ensure this payment option is free as the most suitable and convenient option for our valued customers.

Can I track my order?

Yes, to track an order please see information contained in your order confirmation that you would have received via email. You will receive Track and Trace information to your email once your order has been dispatched. You will be able to take control of your order via Track and Trace to change delivery details such as your address and to include special courier instructions.

How do I place a corporate order?
Corporations are able to order via email rather than using the website - we can then process all special requests such as discounted gift voucher codes for cherries, apples, port, gift hampers and other products on a case by case basis. We will accommodate orders from 24Kg-1,000Kg in a single day per corporate. Please email us at info@freshfruit.co.nz. Invoices will be sent for corporate orders and payment is possible via bank deposit to avoid credit card payment processing fees.